Help & support

Get help with setup, syncing and your subscription.

Email support@vexaphone.com for setup, account, billing or privacy enquiries. Include your account email, handset model, integration and the approximate time of the issue. Never send your password, API keys or payment-card details.

Setup guides

• LeadConnector setup
• HubSpot setup

Quick checks

Check the phone's Connection screen, then Phones and the integration's Activity page in your dashboard. Keep the phone online and approve any missing Android permissions. Do not resend a message solely because its carrier delivery report is missing.

I can’t find the HighLevel SMS provider setting

Ask your HighLevel agency administrator to select Vexaphone SMS under Settings → Phone System → Additional Settings → Telephony Provider and save. Some accounts show Phone Numbers → Advanced Settings → SMS Provider. Your sub-account login may not have access to this setting. See the LeadConnector setup guide.

Call recording depends on the phone. Basic call and message synchronization does not require root. Vexaphone does not provide emergency calling or emergency support.