Vexaphone + LeadConnector

Use your Android business number for CRM messages and call history.

Send CRM SMS through your connected SIM, sync SMS/MMS sent or received on the phone, and log call direction, duration and outcomes. Optional compatible recordings, native transcripts and voicemail can sync to the CRM. Vexaphone is an independent integration and is not endorsed by LeadConnector.

Before you start

You need a Vexaphone subscription, an Android 12+ handset with an active SIM and data connection, and permission to install the CRM app and change phone settings. No root is needed for basic messaging and call logs. Read the pricing and compatibility information.

1. Connect your handset

Sign in at app.vexaphone.com, choose your plan, then open Phones → Add a phone. Install the Android APK, confirm installation, select the phone number's country and scan the pairing QR in the Android app. Finish the phone's guided setup, including permissions and background operation.

2. Connect LeadConnector

In Vexaphone, open Integrations → LeadConnector → Connect. Authorize the app, select the intended business account and return to Vexaphone. Do not use an old copied authorization link.

3. Choose sending phones

Load CRM users, choose the default handset and assign individual phones where needed. Save the mappings. An assigned offline phone keeps its requests queued; requests do not switch to a colleague's phone.

4. Select the SMS provider in your CRM

Settings → Phone System → Additional Settings → Telephony Provider

Select the normal Vexaphone SMS sending provider and Save. Do not select Vexaphone – Log Only; it logs phone-originated messages and does not send. Some accounts use Phone Numbers → Advanced Settings → SMS Provider. If you cannot find this setting, ask your HighLevel agency administrator to select Vexaphone as your SMS provider. Confirm this step in Vexaphone. Reinstallation can reset the CRM's provider selection.

5. Test the connection

Send one message to an authorized test recipient and reply from that phone. Check both your CRM conversation and Vexaphone activity. Test a call separately. For call automations, open Automation → Workflows, add Vexaphone Call Details, choose direction/outcome filters, save and publish. Call history syncing does not automatically reproduce every native CRM calling trigger.

Recordings and troubleshooting

Enable the recording add-on only after checking handset compatibility. Use the Android recording setup for folder access or approved sharing where required. Transcripts sync only when the phone provides them. Readable message history and recordings are different services.

Use Integrations → LeadConnector → Activity to review pending or failed sync. To stop new syncing, use Connection settings to disconnect; uninstall from your CRM as appropriate. Existing CRM history remains. For help, contact support.