Privacy Policy

How Vexaphone handles your account and communications data.

Updated 14 November 2026. Vexaphone provides software connecting Android phones and business systems. Contact us at support@vexaphone.com about privacy, access, correction or deletion.

Information we handle

Account information includes your name, email, contact number, business name, authentication records, subscription status and support correspondence. Connected-device information includes device identifiers, app version, connection and setup status, SIM details and reported phone numbers.

When enabled, we process call numbers, direction, times, duration and outcomes; SMS/MMS content and delivery information; attachments; available call or voicemail recordings; and phone-provided transcripts. Optional Contacts access allows contact-name enrichment. CRM connections involve authorization tokens, account and user identifiers, contact details and records needed for the selected integration.

We obtain information from you, your connected phones, services you authorize, payment providers and technical operation of our services. You decide which business phone and CRM account to connect. Do not connect a device unless you are authorized to sync its communications.

How we use information

We use this information to authenticate accounts, deliver requested phone commands, synchronize communications and contacts, process recordings, manage subscriptions, send service emails, provide support, recover failures, maintain security and prevent repeat-trial abuse. We do not sell communications data or use it to train our own general-purpose AI models.

Optional recording and transcript availability depends on the handset, its recorder and the permissions you approve. A phone manufacturer or its transcription service may separately process recordings under its own terms. Vexaphone does not currently generate transcripts for every call.

Providers and connected services

We use Cloudflare for application hosting, storage and job delivery; Neon for database services; Resend for account email; and Stripe for payment and subscription management. Stripe handles card entry; Vexaphone does not store full payment-card details. Twilio handles voicemail when configured. Mobile carriers transport calls and messages.

If you connect LeadConnector or HubSpot, we share the data needed for that integration, including contact information, communications and available media. These services retain their own copies under their own policies. We may also disclose information to professional advisers, service providers working for us, or authorities where required by law or necessary to protect rights and security.

International processing

Our services use global infrastructure. Information may be processed in Australia, the United States and other countries where our providers or your selected CRM operate. A selected database region does not mean all processing and support access occurs only in that region. Contact us if you need more information before connecting a regulated dataset.

Storage, security and retention

We use access controls, encrypted connections and other technical measures to protect information. No service can guarantee absolute security. Keep your devices, email and account credentials secure.

Vexaphone-owned phone audio copies become eligible for deletion 30 days after confirmed upload. Complete server call audio becomes eligible after at least 30 days and confirmation of any required independent CRM copies. Hosted-link, incomplete or unconfirmed recordings can remain longer. This cleanup does not delete the original Samsung or Google recording, CRM copies, transcripts or call/message history.

Account, communication, billing and operational records remain as needed to deliver the service, resolve issues and meet legal requirements. Disconnecting an integration or removing a phone stops its connection; it is not an erasure request. Contact us to request account or data deletion. Some records may remain for legal, security or dispute reasons, and backup deletion may take additional time.

Protected device and CRM identifiers used for trial eligibility are retained separately for 12 months from first trial use, including after account deletion. This check does not retain message content, recordings or access tokens. It does not guarantee recognition of every device.

Cookies and choices

Essential cookies and local storage support sign-in, account security and recovery of in-progress actions. You can revoke device permissions or disconnect integrations; this may stop related features. Our public website and dashboard use Meta Pixel to measure page visits, completed registrations, confirmed trial starts and browser-confirmed subscription starts, and to attribute advertising. Meta may receive the page URL, browser/device information and advertising cookie identifiers under its own privacy policy. We do not pass names, email addresses, phone numbers, message content, CRM data, recordings or authentication credentials as Pixel event parameters; automatic matching and automatic event collection are disabled in our integration. Query parameters on website links are passed to the dashboard so campaign attribution is retained. Meta’s first-party cookies can be shared between vexaphone.com and app.vexaphone.com. You can manage cookies and tracking through your browser settings and Meta’s advertising settings. Blocking advertising tracking does not disable essential account functionality.

Your rights and complaints

Email support@vexaphone.com to request access, correction or deletion, or raise a privacy concern. We may verify your identity and authority. We will assess the request under applicable law and explain any limits. For data controlled by a business using Vexaphone, contact that business first; we can assist it with its request.

Please give us a reasonable opportunity to address a complaint. In Australia, you can also contact the Office of the Australian Information Commissioner where applicable. Other rights or complaint channels may apply in your location.

Changes

We will update this page when our practices change and notify account owners of material changes where appropriate.