Terms of Service

Terms for using Vexaphone with your business phone and CRM.

Effective 3 November 2026. These terms apply to Vexaphone and its customers. For service, billing or legal enquiries, contact support@vexaphone.com.

Your account and authority

You must be authorized to act for the business and connect its phones, SIMs, contacts and CRM accounts. Provide accurate account information, secure your credentials and tell us promptly about unauthorized access. One dashboard owner manages the workspace; CRM users and connected phones are managed separately.

What the service does

Vexaphone connects supported Android handsets to business systems. Basic services synchronize SMS/MMS and call activity. Enabled integrations can request SMS or initiate a call on a selected handset. Call audio remains on the handset or its connected audio device, rather than becoming a browser telephone call.

Recordings, phone-provided transcripts and voicemail require the applicable service and compatible setup. Buying an add-on does not make an incompatible handset capable of recording. Native recording access can require folder access, sharing, Accessibility approval or user interaction. Android, manufacturer, carrier and CRM changes can affect operation. Vexaphone is not an emergency communications service.

Subscriptions, trials and charges

Creating an account does not start a trial or activate phone services. Your checkout identifies the plan, currency, taxes, trial period and renewal amount. Subscriptions renew monthly until cancelled. Connected handset capacity and add-ons are based on your subscription.

Upgrades use the existing renewal date and may incur an immediate prorated charge. Reductions and cancellations normally take effect at the end of the current billing cycle, with service continuing until then. We do not normally credit unused time for voluntary reductions or cancellation; this does not limit refunds or other rights required by law.

If a trial is offered, the subscription begins charging at the end of that trial unless you cancel beforehand as shown at checkout. Adding a handset or service does not start a new trial. Repeat trials can be restricted for previously used devices or CRM accounts, with a review route for ownership changes.

For an existing subscriber whose renewal payment fails, service normally continues for a three-day grace period while payment is recovered. Services may then pause, while account and billing access remains available. Unpaid upgrades do not activate extra capacity. Recovery of payment does not guarantee that expired or cancelled queued work will be delivered.

You supply your handset, mobile service and data connection unless separately agreed. Carrier, forwarding and third-party subscription charges are separate. SIM call and SMS transport remains subject to your carrier plan and acceptable-use rules; Vexaphone does not turn a limited plan into unlimited service.

Lawful communications and recordings

You are responsible for the lawful collection and use of contacts, messages, recordings and transcripts, required notices and consent, employee/device authorization, marketing rules and carrier conditions. Do not use the service for spam, fraud, harassment, unlawful surveillance or unauthorized access. Do not disable safeguards or misuse another person's number or identity.

Manage consent and opt-outs in your CRM and business processes. Vexaphone does not independently interpret every incoming reply as an opt-out. Messages already accepted or queued may still be sent after a later CRM change; stopping a workflow does not necessarily recall those requests. Contact support promptly if queued work needs investigation. This description does not remove obligations imposed by law.

Delivery, queues and third parties

Offline handsets and temporary provider limits can delay work. Submission, carrier delivery and CRM synchronization are separate states. A carrier report may be delayed, absent or uncertain, and receipt is not guaranteed. Review the activity status before retrying uncertain sends to avoid duplicates.

Your mobile carrier, Android manufacturer, CRM, payment provider and other connected services have their own terms, permissions, availability and charges. We do not control their decisions or guarantee their continued features.

Your data and disconnection

You retain rights in your data and authorize us to process it to provide the service as described in our Privacy Policy. Keep independent copies of information you need. Recording retention is limited and conditional; CRM copies are controlled by that CRM. Removing a phone or disconnecting an integration does not delete existing CRM records or automatically reset carrier forwarding rules. Review forwarding on the handset before ending voicemail service.

Suspension and service changes

We may restrict service for non-payment, unlawful use, security incidents or threats to other users. Where practical, we will explain the reason and allow the issue to be resolved. We may make reasonable service changes and will give appropriate notice of material changes affecting your subscription.

Consumer rights and disputes

Nothing in these terms excludes, restricts or modifies consumer guarantees or other rights that cannot lawfully be excluded, including under the Australian Consumer Law. Any remedy or limitation applies only to the extent permitted by applicable law. Contact support first so we can investigate a service or billing dispute.